Managing Conflict
Most people do conflict poorly.  It requires deliberate consciousness not to react and make things worse.  Our ability to self-manage so our reactions don't amplify the problem, and our intention to talk to the other person like we care about them can make all the difference in the world.  So, it may be simple to say, it is not easy to do.  Our insecurities, psychological injuries, and intense desire to protect our selves can make the other person look like the enemy, and when we start talking to them like they are the enemy, it's easy for them to turn into one.
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